Questions

Here are the answers to the most common questions:

Why are delivery times so long?

We work with Asian suppliers and this leads to long delivery times. We prefer to bet on the quality of the products, rather than on the speed of delivery.

On average delivery times for Canada are 2 to 3 weeks. But sometimes they can reach 4 weeks.

What happens if I don't receive my package?

After 7 weeks, if you still haven't received your package, we will refund you upon your request.

I only received one item out of 3 of my order, is this normal?

When you order multiple items in the same order, you will receive multiple packages. These packages may arrive with a few days delay.

How do I exchange an item?

For any exchange, please contact our customer support at the email address given at the bottom of this page.

For all other questions, you can contact us at the following email address:

info@accessories-for-animals.com